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FREQUENTLY ASKED QUESTION




Order Information:


How long does it take to process my order?
Your order will be shipped out within 8-10 business days, depending on how long it takes to produce your products, this does not include shipping time which is around 8-10 days depending of time and season.

Do you ship to my country?
Yes! We ship all of our products worldwide, please refer to our country shipping chart.

I ordered multiple items, will everything arrive together?
Most likely not. We ship out items in your order as soon as they have been processed instead of waiting until the entire order is completed. We use this method to ensure the quickest delivery time possible. Being as we deal in high quality custom products that are made when ordered, some purchases can take 2-3 weeks to ship/receive. Normally you can expect your item to be sent out within 10 days. Always check your confirmation emails! Quality does take time; we will provide a tracking number with every order as soon as your items have been shipped.

How will my items be shipped?
All product free shipping will be shipped via DHL & FedEx, China Post through your country’s local government postal service.

Where is my tracking number?
Tracking information is available to you via email as soon as your items been send to our Forward/Shipper and approved shipped.

What Is my expected ship time to The U.S. and U.K.?

U.S. average ship time 18 days, U.K. Average ship time 20 days

Why was my order Cancelled?

If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse overseas when we came to process your order. You will receive a cancellation email and refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

Will I be charged customs and import duties?

We'll cover duty cost on all orders, additional taxes may apply to local legislation.