RETURNS & EXCHANGES
We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.
We are 100% sure that you will love your Lebeautiful purchases. But in the unlikely event you have any issues with your order please email us via email@example.com 48hrs of receiving your items for eligibility & conditions.
- We will provide you with an exchange or store credit for full priced items where:
- Items are in saleable condition, in their original packaging with all tags still intact
- Items have not been worn, damaged or washed
- We are notified within 48hrs upon receipt
- We do not accept returned items that were sent back by you directly without checking with us first.
- Please do not make returns directly to the address on the package received. Only send to address that our customer service provided.
- Items are sent back to us within 7 days from the date of receipt
- Items are received by us within 14 days from date of receipt
- Note we only offer exchange or store credit
- As you can understand for sanitary reasons we are unable to return/refund personal products such as, Lingerie, Hosiery, Bodysuits & Swimwear.
- If you have received an incorrect or faulty item in your order we sincerely apologize, we have strict quality assurance techniques to ensure this doesn’t happen. If this is the case, simply send images of the incorrect/faulty items to firstname.lastname@example.org and we will resolve the matter for you urgently.
- Contact us and return the unwanted item to us for processing.
- Place a new order.
- Return shipping fee is paid by buyer.
- If you would like to cancel your order you may do so within 24hrs of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time-frame as it may already be on its way to you. We do not accept exchanges or cancellations after your order has been shipped.
- Please Note: We do not ship to PO Boxes.
- Shipping costs are non-refundable or eligible for store credit
- International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
- Keep in mind any discounted items are ineligible for return or exchange.
- For all refunds the following information is needed:
- Order No.
- Photo of the products you sent back.
- Relevant tracking information.
If you have any questions or queries please contact our dedicated customer service team via email@example.com with your enquiry and they will assist you further.